Refund Policy

Cancellation

You may cancel your order within 24 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.

Orders can only be cancelled before they have shipped. If you wish to cancel an order that has already shipped, you will need to set up a return and send the material back（please refer to the Return Policy below). You are responsible for the initial shipping charges for the order and the shipping charges associated with the return.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

A small number of items that we sell are labeled as "Sale". We do not accept returns or cancellations on these items once the order is placed. 

For all returns, be sure to follow our online return policy otherwise we will not be able to process your return.

If you have ordered the wrong product or no longer want a product you ordered, you will be responsible for the return shipping cost. The products must be returned in new and unused condition in the original packaging.

If you have received defective products, we must be notified of defective products immediately after receipt. For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original item(s) ordered when we receive your return). If you do not place a new order, we will ship your new items after we receive your return. Yuselected.com will pay the shipping cost associated with the replacement (if applicable).

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@yuselected.com 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should email us at service@yuselected.com  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Once an order has shipped, you will receive an email with the tracking number(s) of your package(s). You can track your package(s) on our website.

Customers are responsible for entering the correct shipping information; this includes matching the address with the correct postal code as entered in the checkout process. If EMS cannot find the shipping destination due to customer error in entering the address, the shipping costs associated with returning the package to yuselected.com and re-shipping the package to its correct address will be the responsibility of the customer. If after the package returns to yuselected.com, a customer decides not to re-ship, the order will be subject to standard return policies.